1. What quality do you offer for your products?

We offer a variety of personalised Cell phone cases, personalised luggage tags, personalised airpods case covers in the best quality leather. We use the best quality foil for the personalisation of your items.

2. What is your shipping policy?

We currently only ship within the United States.

  • Handling Time: Orders are processed and shipped within 2 to 3 business days (Monday to Friday).
  • Transit Time: Once shipped, delivery typically takes between 3 to 7 business days, depending on your location within the United States.
  • Total Delivery Time: From the time of placing the order, please allow 5 to 10 business days for your order to arrive.
  • Cutoff Time: Orders placed by 5:00 pm CST (GMT-6) on business days (Monday to Friday) will begin processing the following business day.

For more detailed information, please visit our Shipping Policy page.

3. Can I return or exchange an item if damaged or doesn’t fit?

Absolutely! We offer a hassle-free return and exchange policy. You can return or exchange any item within 30 days of purchase, provided it is in its original condition.

4. How do I track my order?

After your order is shipped, you will receive a tracking number via email. Use this number to monitor your delivery status from our Track Your Order Page.

5. How do I care for my personalised item?

Our products come with specific care instructions in the packaging. We recommend you to avoid contact with water and avoid contact with direct sunlight to maintain their quality and longevity.

6. What payment methods do you accept?

We accept a wide range of payment methods, including:

  • Paypal
  • Visa
  • MasterCard
  • American Express
  • Discover
  • JCB
  • Diners Club
  • Google Pay
  • Union Pay
  • ELO
  • Apple Pay

7. Do you offer any discounts or promotions?

Yes! We frequently offer special promotions and discounts to our customers. Be sure to follow us on social media for the latest deals.

8. What should I do if I receive a defective or wrong product?

If you receive a defective or incorrect item, please contact our support team at support@mypersonaliseditem.shop within 30 days of receiving your order. We will arrange a replacement or refund as quickly as possible.

9. How secure is my personal information when shopping on My Personalised Item?

Your privacy is very important to us. We use advanced encryption technology to ensure that your personal information is protected and secure when you shop on our site.

Contact Information

Company Name: My Personalised Item

Customer Service Hours: Monday to Friday (8:00 AM to 5:00 PM)

Email: support@mypersonaliseditem.shop

Phone: +1 (302) 451-9488

Address: 9705 Burnet Rd STE 406, Austin, TX 78758, United States