Last Updated: 19/12/2024
At My Personalised Item, we strive to provide a seamless shopping experience and high-quality Personalised items. If you’re not satisfied with your purchase, our return and refund policy outlines the steps to ensure a smooth process.
1. Return Eligibility
We accept returns under the following conditions:
- Condition: Products must be in new, unworn, and unwashed condition with all original tags and packaging intact.
- Defective and Non-Defective products: We accept returns for both defective and non-defective products.
2. Return Window
- The return eligibility window is 30 days from the delivery date.
2. Exchanges
- Yes, we accept exchanges effortlessly.
3. Method & Fees
- Return Method: You can return the products By mail.
- Return label: Customers are responsible for return labels and return shipping costs.
- Restocking fees: We do not charge any restocking fees for returns of products.
- Initiate a Return: Contact us at support@mypersonaliseditem.shop within 30 days of receiving your order to initiate a return request.
- Approval: Once we receive your return request, our team will review it. Upon approval, you will receive instructions on how to return the item to us.
6. Refunds
- Refund Timeline: Once we receive and inspect the returned item, we will process your refund within 15 business days.
- Refund Method: Refunds will be issued to the original payment method used at checkout.
7. Important Notes
We recommend using a trackable shipping method for your return, as My Personalised Item is not responsible for lost or damaged returns.
Products that do not meet our return criteria will not be accepted.
Contact Information
Company Name: My Personalised Item
Customer Service Hours: Monday to Friday (8:00 AM to 5:00 PM)
Email: support@mypersonaliseditem.shop
Phone: +1 (302) 451-9488
Address: 9705 Burnet Rd STE 406, Austin, TX 78758, United States